The Cheeky Panda Limited (uk.cheekypanda.com) owns and operates this Website.  This document governs your relationship with uk.cheekypanda.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by uk.cheekypanda.com. uk.cheekypanda.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Social Media Giveaways 

This competition is not sponsored, endorsed, administered by, or associated with the owners of this platform. No cash or prize alternatives are available. This prize is non-transferable, non-refundable, and contingent upon availability. No guarantee is given as to the quality of the prize. The Cheeky Panda has the right to replace any prize with one of equal or better value at our sole discretion. When we ask for specific information from you, we have the right to choose a different winner if you don't send details within 28 days of our notification. Prizes will be distributed within 30 days of notification. In the event that the first winner cannot be reached within a reasonable amount of time, The Cheeky Panda reserves the right to choose an alternate winner.

The Cheeky Panda shall under no circumstances be held liable for any loss, damages, costs, or expenses resulting from or in any way related to any errors, flaws, interruptions, malfunctions, or delays in the promotion of the competition or prize. Unless otherwise required by law, The Cheeky Panda disclaims all liability for any loss, adjustments, costs, or expenses that may result from this competition. The law of (England and Wales) shall govern any issue relating to the competition, and the English courts shall have sole jurisdiction over this matter. By entering, entrants consent to the above terms.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at uk.cheekypanda.com/policies/privacy-policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.thecheekypanda.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software, and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.thecheekypanda.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by uk.cheekypanda.com and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with uk.cheekypanda.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. uk.cheekypanda.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party with which you have contracted with. This will usually be uk.cheekypanda.com or may in some cases be a third party. Where a contract is made with a third party uk.cheekypanda.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorisation being received.

(d) Returns & refunds

Should there be an issue with the order with the fault on behalf of The Cheeky Panda, then we can provide a refund, within 30 days of purchase.

- Damaged goods (not including damaged caused due to delivery)
- Wrong items delivered
- Items sold that do not match the selling description

Should there be no fault in the order, we are unable to refund and exchange due to hygiene issues.

Responsibility of Orders

Please carefully read and understand the following terms and conditions regarding the responsibility of orders made through The Cheeky Panda:

1a. Amendments to Orders: Once your order has been assigned to a courier, primarily Evri, The Cheeky Panda and our warehouse providers are no longer responsible for making any amendments on behalf of the customer. These amendments include but are not limited to, updating delivery addresses, cancelling orders, or redirecting parcels.

1b. You can refuse delivery of the item at the door if you do not wish to receive the parcel. If you accept this delivery we are not liable for this acceptance and will assess on a case-by-case basis on how best we can approach the situation.

2. Customer Responsibility: After the assignment of a courier, it becomes the sole discretion and responsibility of the customer to manage and modify their order. This includes contacting Evri directly and utilizing their tracking system, which can be accessed at (https://www.evri.com/track-a-parcel), for any required changes.

3. Limited Involvement: The Cheeky Panda shall not have the capability to effectuate any changes to orders once they have been dispatched to the courier. Customers are urged to exercise vigilance and promptly address any order-related concerns through the designated courier's channels.

By placing an order through The Cheeky Panda, you acknowledge and accept these terms and conditions regarding the responsibility of orders and understand that The Cheeky Panda and its warehouse providers relinquish liability for any changes to orders once they are in the possession of the courier. It is your responsibility to proactively manage and modify your order as needed through the appropriate channels provided by Evri.

Delivery Timeframe and Claims - Terms and Conditions

Please carefully review the following terms and conditions regarding delivery timeframes and claims when ordering from Cheeky Panda:

1. Orders Delivered by Evri Courier Service:

   - For orders delivered via the Evri courier service, please allow up to 7 days from the date of dispatch for your delivery to arrive.

   - If your order has not been received within 7 days after dispatch, please contact our customer services team at customer.services@cheekypanda.com, and provide your order number for reference.

2. Claim Process:

   - Our team will assess the situation and determine whether a replacement can be sent to you.

   - To be eligible for a claim regarding delivery issues, you must raise the issue within the specified timeframes. Claims must be raised within 20 days from the date of order dispatch.

   - Claims submitted beyond the specified timeframes will not be considered for resolution.

   - Our team will diligently evaluate each claim and respond based on individual circumstances.

4. Discretion of Cheeky Panda:

   - Please be aware that any refunds, replacements, or compensations for delayed deliveries are subject to the discretion of Cheeky Panda.

5. Changes to Terms and Conditions:

   - These Terms and Conditions regarding delivery timeframes and claims are subject to change at any time without prior notice. It is your responsibility to review and comply with the most recent version available on our website.

6. Cooperation and Accuracy:

   - By submitting a claim related to delivery issues, you agree to fully cooperate with our team and provide accurate and truthful information.

   - Providing false or misleading information in connection with a delivery claim may result in the rejection of the claim and potential legal action if deemed appropriate.

7. Severability:

   - If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall not be affected and shall continue to be binding and enforceable.

8. Acknowledgment:

   - By placing an order with Cheeky Panda, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions regarding delivery timeframes and claims.

These terms and conditions are designed to ensure a fair and efficient process for addressing delivery-related issues. Please reach out to our customer services team promptly if you encounter any delivery problems. Your satisfaction is important to us, and we will strive to resolve such matters in a timely and equitable manner.

Missing/Stolen Order - Terms and Conditions

Please carefully review the following terms and conditions regarding missing or stolen orders when ordering from Cheeky Panda:

1. Suspected Missing/Stolen Orders:

By placing an order with Cheeky Panda, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions regarding missing or stolen orders.

These terms and conditions are designed to ensure a fair and efficient process for addressing missing or stolen order issues. We are committed to providing you with the best possible service and will strive to resolve such matters in a timely and equitable manner.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, .conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law uk.cheekypanda.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect uk.cheekypanda.com ‘s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with uk.cheekypanda.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to uk.cheektpanda.com.

Indemnity

You agree to indemnify, defend and hold harmless uk.cheekypanda.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

uk.cheekypanda.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Modern Slavery Policy

We wholeheartedly condemn all such practices associated with modern slavery, human trafficking, and exploitation of
persons as outlined in our company policy.

This comes not least from the perspective of a company with aims of contributing to social and environmental good, but simply from our position as decent citizens, with morals, values, and basic human empathy. 

We will not tolerate anyone associated with our work, or the delivery of such work, carrying out any form of modern slavery or human trafficking. With regards to our own conduct, we strictly prohibit the use of modern slavery and human trafficking in our operations and supply chain. In our dealings with other parties, we remain committed to termination of contracts and negotiations, as per Ethical Trading Initiative guidance, where the behaviour of other parties violates this, and where there is seemingly no willingness or desire to address such behaviour, or the incident from which such behaviour arises.  

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and uk.cheekypanda.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of uk.cheekypanda.com.

Loyalty Programme: Rewards and Referrals 

By joining the Loyalty Programme or making use of the Referrals you are agreeing to the following Terms and Conditions:

• These terms and conditions are applicable across the entire Cheeky Panda Reward scheme and any participation is considered acceptance. Additional terms and conditions may be in place for optional elements of the scheme. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.
• All members of the scheme must be residents of the UK and aged 18 years or over.
• Members are only entitled to one Panda Point account each. The Cheeky Panda reserves the right to refuse, merge or close additional accounts at any time.
• The Panda Point account, vouchers, and points, in whatever form, are issued by and remain the property of The Cheeky Panda which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.
• The scheme is only for personal and consumer use. Panda Point rewards cannot be used for any business transaction or purpose.
• Points that cannot be converted into discount vouchers because they are below the qualifying threshold or points that remain following conversion will be 'carried forward' as the starting balance(s) for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within this period.
• Cheeky Panda rewards discount codes are valid for one year from the date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Vouchers that are lost or mislaid may be reissued with the original expiry date, providing they have not previously been redeemed.
• Unused discount codes can be refunded back to points up to two weeks after the issue date of the code. After this period of time, the Cheeky Panda will not be able to refund them.
• Discount codes redeemed by customers must be pasted on the "discount code" tab in the subscription portal and will not apply automatically.
• Codes generated by the reward programme can only be used on active subscriptions on the subscription portal, not being applicable to one-time purchases or new subscriptions placed on the website. 
• The code generated by the loyalty programme is considered a regular discount code, and therefore, cannot be applied alongside other promotions such as, but not limited to automatic discounts on products such as our Bundles.

SMS MARKETING

Current Promotions 

CHEEKY20 

*Terms & conditions apply. This offer is valid on uk.cheekypanda.com only. Code CHEEKY20 needs to be entered at checkout and is valid on a customer's first order only. If this order is a subscription order, the promotion will be applied to the first payment, after which the price will revert to the usual subscription price, which is 10% lower than each product's price. This offer cannot be used in conjunction with any other offers. The Cheeky Panda reserves the right to edit or withdraw the promotion at anytime.

12 ROLL TRIAL

*Terms & conditions apply. This offer is valid for new customers on uk.cheekypanda.com only, and can only be used once, on one pack per customer.  Code 12ROLLTRIAL will be added automatically or will need to be entered at checkout.  This offers applies to Cheeky Panda 12 double rolls only, and once applied, the price for this item will be £11 for one trial pack for one-time orders only.  This offer cannot be used in conjunction with any other offers.  Cheeky Panda reserves the right to edit or withdraw the promotion at anytime

25% off first subs order (PANDAPLAN)

*Terms & conditions apply. Code PANDAPLAN needs to be entered at checkout and is valid on a customer’s first subscription order and until 1st December 2025, 23:59PM BST only. The promotion will be applied to the first payment, after which the price will revert to the usual subscription price, which is 10% lower than each product's price. This offer cannot be used in conjunction with any other offers. Cheeky Panda reserves the right to edit or withdraw the promotion at anytime.

Subs swap (CHEEKYDEAL)

*Terms & conditions apply. Code CHEEKYDEAL needs to be entered at checkout or subscription portal and is valid when the customer change their subscription to double rolls and until 1st December 2025, 23:59PM BST only. The promotion will be applied to the first payment, after which the price will revert to the usual subscription price, which is 10% lower than each product's price. This offer cannot be used in conjunction with any other offers. Cheeky Panda reserves the right to edit or withdraw the promotion at anytime.

Buy One Get One Half Price  (Rollwithit)

*Terms & conditions apply. Code ROLLWITHIT needs to be entered at checkout. Add any 2 products from our Black Friday collection and get the cheapest product half price. Valid on one-time purchase orders and until 1st December 2025, 23:59PM BST only. This offer cannot be used in conjunction with any other offers. Discount will only work with the qualifying products. Cheeky Panda reserves the right to edit or withdraw the promotion at anytime.

Free Hat with over £60 spend

Please find a link to our past promotional terms and conditions here