We hope you love our products as much as we do, however if you are not satisfied with your order, we want to make sure we fix that! Please email us at customer.services@cheekypanda.com and one of our friendly pandas will get back to you as soon as they can.

We have a 30-day policy from the date of purchase to contact our team and we can only accept returns, refund, or replace items purchased from our online store.

Order Cancellation After Dispatch

You may cancel your order at any time before it has been dispatched.

If you choose to cancel after your order has been dispatched, a restocking fee of £4.95 will apply. This fee covers the warehouse handling and shipping costs already incurred in processing your order.

The restocking fee will be deducted from your refund once the item has been returned to us in unopened, resalable condition. 

Please reach out with any question - you will receive a confirmation that your order has been cancelled.

Returns

Due to the hygienic nature of our products,  we cannot accept returns. This policy is in place to ensure the highest quality standards and to protect the health and safety of all our customers.

Once a product has been delivered and is in the customer’s possession, it cannot be returned. This precaution is necessary to prevent any potential risks to the safety of our other clients.

We appreciate your understanding and cooperation in maintaining these standards. If you have any concerns or questions about your purchase, please contact our customer service team for assistance.

Refunds and Replacements

If you order arrives damaged, we can offer a refund or replacement. This will depend on the extent of the damage and may in some instances, result in a partial refund or Panda Points being credited to your account.

If your order arrives damaged, please contact us within 30 days and provide a clear photo of the damaged product itself (not just the outer packaging) so we can assess damage. We can only offer compensation or replacement when the product is damaged. Cosmetic issues with the shipping box or packaging do not qualify for a refund or replacement if the product inside is unaffected. Where damage to the product is confirmed, we will offer a replacement or partial refund proportional to the extent of the damage.

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We recognise that every situation is different and that’s why we encourage you to email our team and let us know the problem, that way we can come up with the best solution for you!