FAQs

Bamboo all the way!

Recycled tissue might sound eco-friendly, but it’s got a few shady secrets…

• Recycled toilet paper is made from pre-consumer (unused, “fresh” paper) and post-consumer waste (like your paper recycling bin contents). The good: It repurposes some waste, reducing landfill. The not-so-good: The paper was originally made from trees, so deforestation still happens. 
• That paper, whether it comes from pre- or post-consumer sources, has to be collected, and transported, which tends to result in high milage. Some recycled toilet rolls go around the globe multiple times before they end up in your loo! 
• To get it squeaky clean, recycled toilet paper goes through an intense de-inking and sanitizing process, which means harsh chemicals and high emissions—45% more than Cheeky Panda’s bamboo toilet paper on average! 
• Some recycled TP has been found to contain PFAS—those nasty "forever chemicals" you likely don’t want near your skin. 

Cheeky Panda bamboo toilet paper however? 100% self-sustaining super grass, zero funny business. 

Bamboo grows 30 times faster than trees, and it keeps on growing after you cut it. No irrigation, no fertilizers—just a plant that doesn’t quit. Nature’s way of saying, "Keep up!" 

And here's the kicker: bamboo generates 45% less carbon than recycled paper and 24% less than virgin tree paper*! 

Switching to bamboo isn’t just smart; it’s common sense.

Want the full scoop on how we turn bamboo into your favorite soft rolls? Learn more here

Bamboo is basically the sun-loving beach bum of the plant world. It thrives in warm, tropical spots like China, where we get the bamboo for our products.

Here’s the kicker: bamboo grows so fast there that until we came along, it was just piling up, unused. So, we swooped in, saved the speedy grower, and turned it into your super-soft rolls. No deforestation, just using waste to clean up waste. Sustainability should always be circular, right?

To make sure everything—from bamboo to production and shipping—runs like a dream, we’ve got a fab team of 4 in China. Your bamboo is in paws-itively amazing hands!

Now, you’re probably thinking: shipping bamboo from China to the UK (and over 30 other countries)? Eco-friendly? 

Yes, actually. Our Cheeky products skip the high-carbon air freight and go for the chill 45-day sea freight cruise (No cocktails, though). This way, we get bamboo growing in its ideal conditions—no irrigation, no fertilizers, and no clear-cutting forests to make space. Low carbon footprint, all day, every day.

Once it hits UK shores, it hops on a train (we're talking minimal road travel) straight to our warehouse and then zooms right to your door.

The results? Cheeky Panda bamboo toilet paper generates 45% less carbon emissions than recycled paper and 24% less than virgin tree-based paper*. Boom.

Want the full scoop on how we do it? Check out the whole pawsome journey here!

Plastic? Not on our watch (well, mostly).

We’re on a mission to keep our products as plastic-free as possible. Our “dry” goodies—like toilet rolls and tissues? 100% plastic-free. No waste, no worries.

For our “wet” products (like wipes), a little plastic is needed to keep things fresh, hygienic, and leak-free. But don’t panic—it’s made from 30% recycled plastic to keep things as circular as possible, and all recyclable. Simply check the product page on our website, or the product pack for the recycling code on the back, and you can check your local council guidelines to dispose of it responsibly.

Because being eco-friendly should be easy, not a headache.

Our products are usually packed in cardboard or PET7, both of which are recyclable. 

Cardboard? Easy peasy—just toss it in the recycling bin. PET7? Take it to your local supermarket and pop it in their recycling bin. 

For our period pads and panty liners, we’ve got you covered with biodegradable cornstarch wrappers. Toss them in the bin, and they’ll decompose (almost) as fast as you can say 'Cheeky Panda!' 

Still unsure about how to dispose of your Cheeky Panda used products and packaging? No worries! Check the product description on our website under 'Composition & Disposal'—we’ve got the details there for you.

Our products are usually packed in cardboard or PET7, both of which are recyclable. 

Cardboard? Easy peasy—just toss it in the recycling bin. PET7? Take it to your local supermarket and pop it in their recycling bin. 

For our period pads and panty liners, we’ve got you covered with biodegradable cornstarch wrappers. Toss them in the bin, and they’ll decompose (almost) as fast as you can say 'Cheeky Panda!' 

Still unsure about how to dispose of your Cheeky Panda used products and packaging? No worries! Check the product description on our website under 'Composition & Disposal'—we’ve got the details there for you.

We love all things green, but when it comes to composting, we like to play it safe. We haven’t tested our products for compostability, so for now, we don’t recommend tossing our anti-bac wipes, facial wipes, or baby wipes into the compost heap.

Why? Because these wipes contain extra ingredients and often end up cleaning up all sorts of things (hello, bodily fluids)—which could introduce some not-so-great surprises to your compost.

Want the full lowdown? Check the product packaging for any disposal guidelines.

Biodegradable? You bet your bamboo!

Yep, most of our products* are biodegradable—because the planet doesn’t need more junk hanging around.

That said, what’s on them matters! If you’ve used an anti-bac wipe for a deep clean or a facial wipe to battle waterproof mascara, it might take a little longer to break down.

But rest easy—when you bin your well-loved bamboo goodies, they won’t be clogging up landfills forever. They’ll break down naturally, just like they should. Wipe guilt-free!

*We're still working hard on improving our nappies and pads so they become fully biodegradable - (panda) bear with us on these!

If your septic or compost tank handles regular toilet paper, then Cheeky Panda bamboo toilet paper will slide right in! But if you're ever in doubt, it’s always a good idea to check with your septic tank provider.

Vegan? Of Course!

Every Cheeky Panda product is 100% vegan—from our sustainably sourced bamboo right down to the glue that holds it all together. No sneaky animal stuff, no hidden nasties—just pure, plant-powered goodness.

Want proof? We’ve got the certifications to back it up. Check them out here.

Cruelty-Free? Always—no animal testing, no shady loopholes, no nonsense. Just kind, sustainable products that get the job done without ruffling a single feather.

Want the receipts? Check out our certifications here.

We get it—you’re so excited for your bamboo upgrades to arrive (honestly, who wouldn’t be?!).

It usually takes our warehouse just one business day to process your order, and after that, it’s all in the hands of the courier. Please note: order placed on weekends and Bank Holidays, or after 12 PM, will be processed on the next working day.

Most of our orders are delivered by Evri, and while delivery times can vary depending on where you are, you can typically expect your bamboo upgrades in 1-3 working days. Want to know exactly when it’s arriving? Just click the tracking link in your dispatch confirmation email!

If you think your parcel is taking its sweet time, check the tracking link first for the latest updates. If it’s been 7 days since your order date and your bamboo upgrades have not been delivered, give us a shout at customer.services@cheekypanda.com, and we’ll sort it out for you.

Heads up: Delivery times can be a little unpredictable during extreme weather or national holidays.

We’ve got you covered with free standard shipping on all subscription orders, as well as any orders over £35—because we’re generous like that.

If your order falls under the £35 threshold, don’t worry—standard shipping is available from just £3.95.

We’re currently rolling with Evri for all standard deliveries.

Quick heads-up: The £35 free delivery threshold is calculated after all discounts and promos are applied. So, if you’re ordering £35 worth of goodies and then add a discount that drops your total below £35, you’ll need to cover the shipping fee.

Need your bamboo fix urgently? You can now select Express delivery at checkout.

Prefer picking your order up from a local shop? Select DPD Collect from Shop at checkout.

For orders placed on our website (uk.cheekypanda.com), we currently ship across the UK, including the Channel Islands and Isle of Man. 

We currently don’t ship consumer orders to Ireland or any other countries in the European Union. Our products are available on Amazon in these locations.

Your dispatch confirmation email will tell you exactly which shipping provider is handling your order. We mostly roll with Evri for standard delivery.

Right now, we don’t offer other courier options, but we’re working on adding more choices in the future. Stay tuned!

It all depends on who’s delivering your parcel. All deliveries are fully tracked, but not all of them will need a signature.

Want the full scoop on our Return & Refund policy? You can check it out here, but we’ve summed up the important bits below:

Since we sell hygiene products, we can’t accept returns or exchanges once your order is delivered—gotta keep things safe and clean for everyone.

Changed your mind? Let us know ASAP so we can cancel your order. We will need a minimum of 24h notice to be able to cancel your order. If it’s already been shipped, you might be able to contact the courier or refuse the delivery.

If something’s not quite right with your order, hit us up at customer.services@cheekypanda.com within 30 days, and we’ll sort you out with a replacement or a refund.

Things we’ll sort for you:

• Damaged goods
• Wrong item delivered
• Items not matching the description
• Missing items

Your order will arrive in plastic-free packaging—expect a sturdy cardboard box, sealed with plastic-free tape. Keeping it as minimal as possible—that’s just how we roll!

Because we sell hygiene products, we can’t accept returns or exchanges after delivery—gotta keep things safe and clean for all our lovely customers.

You can check out our full Return & Refund policy here.

Oh, and if your Cheeky goodies are coming from an external retailer like Amazon, Ocado, or Boots, you’ll need to hit up their customer service team directly as we are not able to help solve issues with your order.

We take our bamboo business seriously. If something’s not right, we want to fix it. Pandas wouldn’t put up with subpar bamboo, and neither should you.

If you’ve received incorrect items in your order, reach out to us at customer.services@cheekypanda.com within 30 days, and we’ll make it right with a replacement or refund.

Oh, and if your Cheeky goodies are coming from an external retailer like Amazon, Ocado, or Boots, you’ll need to hit up their customer service team directly as we are not able to help solve issues with your order.

We take our bamboo business seriously. If something’s not right, we want to fix it. Pandas wouldn’t put up with subpar bamboo, and neither should you.

If products in your order are missing, reach out to us at customer.services@cheekypanda.com within 30 days, and we’ll make it right with a replacement or refund.

Oh, and if your Cheeky goodies are coming from an external retailer like Amazon, Ocado, or Boots, you’ll need to hit up their customer service team directly as we are not able to help solve issues with your order.

We take our bamboo business seriously. If something’s not right, we want to fix it. Pandas wouldn’t put up with subpar bamboo, and neither should you.

If your order hasn’t arrived, reach out to us at customer.services@cheekypanda.com, and we’ll make it right with a replacement or refund.

Oh, and if your Cheeky goodies are coming from an external retailer like Amazon, Ocado, or Boots, you’ll need to hit up their customer service team directly as we are not able to help solve issues with your order.

We take our bamboo business seriously. If something’s not right, we want to fix it. Pandas wouldn’t put up with subpar bamboo, and neither should you.

If products in your order are damaged, reach out to us at customer.services@cheekypanda.com within 30 days, and we’ll make it right with a replacement or refund. We might ask you for further information, such as images, in line with our Terms & Conditions.

Oh, and if your Cheeky goodies are coming from an external retailer like Amazon, Ocado, or Boots, you’ll need to hit up their customer service team directly as we are not able to help solve issues with your order.

Your Panda Points dashboard is just a click away—head over here to check it out! 

Oh, and the best part? You can now cash in those bamboo-powered perks right at checkout. (Woohoo! 🎉)

Want the full intel on earning and spending your hard-earned Panda Points? Right this way!

We’ve got some bamboo-tastic rewards waiting for you—just waiting for you to get your cheeky paws on them!

50 points = £5 voucher (minimum spend £19)
100 points = £10 voucher (minimum spend £35)
200 points = £20 voucher (minimum spend £50)

To redeem your coupon, you need to have the points in your account and your order needs to hit the above minimum spend levels—a small price for big bamboo savings!

Time to cash in and treat yourself to more planet-friendly goodies! 

Want the full intel on earning and spending your hard-earned Panda Points? Right this way!

Got a friend who thinks trees have better things to do than circling our drains? That eco-friendly products should work hard, feel great and disappear when they’re done? That saving the planet shouldn’t feel like a chore, and that living sustainability should just make sense?

They belong in the Panda Pack!

Hook them up with £5 off their first Cheeky order, and we’ll slide 500 extra Panda Points into your account—because sharing is caring (and rewarding). 

Just log in to your points dashboard, grab your unique referral code, send it their way and bask in the glory of now being at the very top of every panda’s list of favourite humans.

Your Panda Points have a 12-month shelf life—use ‘em or lose ‘em! 

But don’t worry, we’ve got your back. We’ll give you a nudge when they’re about to vanish into the bamboo mist.

Redeem them anytime for a discount code and treat your future self (and the planet) to more bamboo goodness. 

Want the full intel on earning and spending your hard-earned Panda Points? Right this way!

Ready to checkout? For UK and US customers, we’ve got express checkout with Shop Pay, Google Pay, and Apple Pay. 

Just a few things to double-check before you hit pay: 

• Make sure you slap on any discount codes before you hit pay. Codes need to be in before your subscription process date or any date changes too.
• Double-check your address. Some devices like to play ‘autofill,’ but better safe than sorry! If your address is wrong after checkout, reach out to customer.services@cheekypanda.com ASAP, but don’t wait too long as we might not be able to fix it if it’s been a few hours.
• Make sure the email linked to your Apple Pay or Google Pay is the one you want to roll with at Cheeky Panda. That’s the email we’ll use to send you your order details, and the one you should hit up if you need to reach our support team.

Ready to checkout? For UK and US customers, we’ve got express checkout with Shop Pay, Google Pay, and Apple Pay. Plus, we accept most credit and debit card – you name it, we’ve got it. UK folks, we’ve also got PayPal on the menu.

Just a heads up – make sure you slap on any discount codes before you hit pay. Codes need to be in before your subscription process date or any date changes too.

And one last thing – keep your address updated! Some devices like to play ‘autofill,’ but please double-check it’s correct. If your address is wrong after checkout, reach out to customer.services@cheekypanda.com ASAP, but don’t wait too long as we might not be able to fix it if it’s been a few hours.

Need to update your card details? Click here to get it sorted.

Now, we know some of you have hit a snag with updating payment options—don’t worry, we’re on it. While we work our magic behind the scenes, try this quick workaround:

If your card is already saved, skip to step 5.

1. In the customer portal, go to Payment Methods
2. Click Add New Payment Method
3. Enter your new card details
4. Click Update Card
5. Head over to Shipping from the top menu
6. Click the down arrow next to your current payment method
7. Click Change Payment Method
8. Hit Save

Give it a go and let us know customer.services@cheekypanda.com if you’re still stuck—we’re happy to help!

Need to tweak your subscription? No problem—your Subscription Portal has got you covered!

In just a few clicks, you can:

• Skip a shipment if you’re all stocked up
• Adjust the frequency to suit your needs
• Change your delivery dates because timing is everything
• Update your billing/shipping details to keep things running smoothly
• Switch up your card details so payments don’t hit a snag
• Apply discounts because who doesn’t love a good deal
• Add one-time purchases when you need a little extra

Manage it all right here—quick, easy, and hassle-free.

All stocked up? No problem—you can pause your subscription, skip a shipment, adjust your frequency or change your next delivery date in your Subscription Portal—quick, easy, and hassle-free.

Oh no! We're sad to see you go!

If you want to cancel your subscription, just log into the subscription portal, hit 'Edit' or the '>' symbol next to your subscription, scroll down, and click the ‘Cancel subscription’ link at the bottom.

A pop-up will pop up (surprise!) asking why you're canceling—just pick your reason and hit 'Next.' Then, you’ll see a message asking you to share more details about why you’re canceling. Totally optional, though—fill it out or skip it, and then click 'Cancel.'

Don’t worry, your account will still be active, and if you ever change your mind, you can always re-subscribe and get those Cheeky Panda upgrades delivered right to your door again.

Fancy a change? Want to mix things up? Go wild! You can swap your Cheeky Panda goodies whenever you like—it’s your subscription, your rules.

Here’s how to do it:

1. Log into your Subscription Portal 
2. Find the item(s) you want to swap and scroll down to the action panel (it’s the one with all the green buttons)
3. Click Edit Products—this will open a pop-up on the right-hand side (if you’re on a laptop, tablet, or desktop)
4. Hit Swap Item—you’ll now see a list of available products
5. Scroll through the options or use the search bar to find your next bamboo upgrade

Easy peasy. Change it up as often as you like—because variety is the spice of sustainable living!

Running a little short until your next scheduled delivery? No problem—just change your next delivery date in your Subscription Portal and keep on rolling!

Whether you’re all stocked up or running a little short, you can adjust your frequency or change your next delivery date in your Subscription Portal—quick, easy, and hassle-free.

Want to use a discount code when you’re first subscribing? Easy peasy—just pop it in at checkout.

Already got a subscription and want to use a code? No worries! Just head to your subscription portal and apply it there, making sure this gets done before your next order date (as we can't apply discount once the order has been processed). Simple, right?

You’ll get charged at the frequency you picked—so if you chose a 2-month recurring subscription, we’ll bill you on the day you start, then every 2 months after that.

Want to know when your next bill is? Easy! Just log into your subscription portal and you’ll see all the deets. No stress!

Stuck in a login loop? We’ve spotted a little glitch in the matrix—some of you are getting stuck on past orders instead of receiving your 6-digit login code. Annoying? Yes. Fixable? Absolutely.

Here’s what to do:

1. Log out first—click on your initials in the top corner, then hit ‘Logout’ (see screenshot below).
2. Log back in as usual through the Account button. This should finally trigger that 6-digit code to land in your inbox.
3. Once you're in, click ‘Go To Store’ and look for the big green ‘Manage Subscriptions’ button. That’ll take you straight to your Subscription Portal Hub where all the magic happens.

We know this is a bit of a faff, and we’re on it! Our team is working hard to squash this bug ASAP. Thanks for your patience—you’re a legend.

If we can’t process your order—whether it’s a billing hiccup or a stock issue—you’ll get an email heads-up. When this happens, your next charge date might disappear from the Subscription Portal. No date? No charge.

But don’t panic—our system’s got your back. It’ll automatically retry the payment a few days later. Once it goes through, your next charge date will magically reappear.

Prefer to take matters into your own hands? You can manually update the charge date in your Subscription Portal, and we’ll retry on the day you choose. Easy peasy.

Absolutely! If you fancy a little extra bamboo goodness, you can add one-time purchases to your subscription before your next order is placed—just log into your Subscription Portal and follow these easy steps:

1. Select the subscription you want to update and hit ‘Edit’.
2. You’ll see a section titled “Toss these in... Try something new!”—this is where the magic happens.
3. If the product you want isn’t showing, click the arrow next to the number 1 at the bottom of the screen.
4. Once you find what you’re looking for, click on it!

• If it’s a bulk box, the portal will ask if you want it as a new subscription or a one-time purchase.
• If not, it’ll automatically add it as a one-time purchase—because it knows what’s up.

1. Select ‘Add One-Time’ and voilà! You’ll see a success message and a new page where you can edit your add-on.
2. Changed your mind? No problem. Click ‘Manage Add-On’ to make adjustments.

• The item in the top left will now be your one-time purchase (marked in green).
• To remove it, just scroll down and hit ‘Delete Product’—easy as that!

1. This won’t bring your subscription forward or place any extra orders—it’s just a little bonus treat for yourself.

So go ahead, spice up your next delivery without any commitment—just how pandas like it!

Need to update your card details? Click here to get it sorted.

Now, we know some of you have hit a snag with updating payment options—don’t worry, we’re on it. While we work our magic behind the scenes, try this quick workaround:

If your card is already saved, skip to step 5.

1. In the customer portal, go to Payment Methods
2. Click Add New Payment Method
3. Enter your new card details
4. Click Update Card
5. Head over to Shipping from the top menu
6. Click the down arrow next to your current payment method
7. Click Change Payment Method
8. Hit Save

Give it a go and let us know customer.services@cheekypanda.com if you’re still stuck—we’re happy to help!

Need to update your subscription’s shipping or billing address? Heads up—you must be logged into the Subscription Portal. Changing your "default address" won’t do the trick!

For UK Subscriptions:

• Update Billing Address
• Update Shipping Address

Here’s the step-by-step:

1. Log in to the Subscription Portal
2. If you’ve already added your address to another subscription, skip steps 3-6
3. Click the ‘SHIPPING ADDRESSES’ tab to see all addresses linked to your subscriptions
4. Click ‘ADD SHIPPING ADDRESS’—this will open a new tab on the right
5. Fill in your details (double-check that postal code!)
6. Click ‘Next’ and assign a payment method. Then, click ‘Add shipping address’ again and head back to the home page
7. On the main page, find the subscription you want to update and hit ‘Edit’
8. Scroll down to ‘SHIPPING & BILLING’, then click on it or the ‘>’ symbol
9. A pop-up will appear with your saved addresses—select the one you want

One last thing: Make sure you update your address before your next charge/order! If an order has already been processed, we can’t make changes—so if something’s gone wrong, reach out to customer.services@cheekypanda.com ASAP.

We get it—emails come and go (RIP to all those Myspace addresses). While you can’t change it yourself, our team can sort it in a jiffy!

Just drop us an email at customer.services@cheekypanda.com with your current email and the new one, and we’ll get you switched over in no time. Easy peasy!

Out of Stock? No Need to Panic!

If your subscription item is out of stock, we’ve got your back (and your bum). We’ll drop you an email to keep you in the loop and sort a full refund for the missing item.

Still craving your bamboo fix? We’ll let you know when it’s back and suggest some top-tier bamboo alternatives in the meantime. No stress, no hassle—just smooth, sustainable solutions.

Got a stock issue notification? Drop us a line at customer.services@cheekypanda.com, and we’ll get it sorted!

We know that sensitive skin needs extra TLC, which is why our products are made with super-soft bamboo fibres and gentle, skin-loving ingredients. That means our bamboo upgrades and your skin will likely become besties in no time.

If you want a bit more info before you make your decision, you’ll find the full ingredient list on our packaging and website, so you can check exactly what’s inside before making the swap.

If you have any questions about specific ingredients, drop our customer service team a message at customer.services@cheekypanda.com—they love a good ingredient deep dive!

Trying our wipes or skincare products for the first time? We always recommend a patch test—because even the softest bamboo upgrades deserve a little test run.

While our skin-friendly products are dermatologically tested to be as gentle as a panda’s cuddle, we also create household essentials that aren’t designed for direct skin contact (because, let’s be honest, no one’s snuggling up to kitchen roll).

If it’s made for your skin, we’ve got the testing to back it up—just check the product details on our website, they’ll tell you everything you need to know.

Absolutely not! We've put our products through rigorous third-party testing to ensure they're free from PFAS, those pesky "forever chemicals" you definitely don't want hanging around.

So, whether you're reaching for our soft bamboo toilet rolls, handy wipes, or sturdy straws, you can rest easy knowing they're all PFAS-free. We've got the certifications to back it up, so you can trust that our products are as clean as a panda's conscience.

Want to use our products for your business or become a distributor? Apply through our Wholesale Portal and give us up to two weeks to get back to you.

Just a heads-up: we don’t accept applications for Amazon re-selling. 

Curious about your data? We’ve got nothing to hide!

Check out our Privacy Policy for the full scoop on what data we collect and how we use it—no secrets, no sneaky stuff.